Priority Services Register
Get extra help during power and water cuts
The Priority Services Register (PRS) is a free service from energy and water companies. If you are on it, they will give you extra support during a power cut, gas supply problem or water supply problem.
It costs nothing, and you do not need to be on benefits to join.
Who can sign up
You may be eligible if you:
- are over 65
- have a child under five
- rely on medical equipment or a home phone line for health reasons
- have a disability, long-term illness or mental health condition
- are pregnant
- need support in another way? For example, if you cannot easily leave the house or do not speak English well
What you get
Depending on your provider, this can include:
- advance notice of planned power cuts
- priority updates and help in an unplanned cut
- alternative heating, cooking or water supplies in a longer outage
- bills and information in large print, braille or other formats
How to sign up
You need to register with each company separately. It only takes a few minutes.
- Electricity.
- Gas.
- Water:
Not sure if you are eligible? Sign up anyway. The companies will let you know.